- OPERATING ACCOUNT
- BUY FROM THE SITE
- PAYMENTS
- SHIPPING
- SALES
- EVENTS SUBSCRIPTION
- GENERAL INFORMATIONS
HOW TO OPEN AN ACCOUNT
If you have not yet opened an account on ALMA Edizioni, you can do by clicking here: creating an account on ALMA Editions is entirely free, and you can also sign up using the same email and password you use to log in to your social networks.
HOW TO MANAGE YOUR ACCOUNT
Once logged in you can access your reserved area by clicking here. You’ll have all the key information about your account, orders placed, and more.
HOW TO EDIT DATA
From your reserved area click on CHANGE ACCOUNT to update your account data, or on ADDRESSES to update your shipping and/or billing data.
HOW O RECOVER PASSWORD
If you have lost your password, just recover it by clicking here. By entering your email you will receive a link for the safe recovery of your password.
WHAT CAN I BUY ON THE ALMA EDIZIONI WEBSITE
On the website of ALMA Edizioni you can buy our printed texts, or a subscription to our video clips for you or your class.
You can also buy ebooks, and in this case you will be redirected to the platform Blinkshop, the only authorized to sell the ebooks of ALMA Edizioni.
HOW MANY BOOKS YOU CAN BUY
On the ALMA Edizioni website you can buy all the books in the catalogue, in the quantities you want, while stocks last.
Il sistema calcola automaticamente le tariffe di spedizione. Se il peso dei libri che ti interessa comprare è superiore al massimo previsto dalle tariffe di spedizione, il sistema ti segnalerà di scrivere una mail a info@almaedizioni.it per avere un preventivo. Ti risponderemo quanto prima indicandoti il costo di spedizione ed eventualmente il nostro distributore locale.
HOW TO PLACE AN ORDER
For convenience it is better to first login to the site by clicking on LOGIN/REGISTER, in the white bar, top right, and then make the order.
To order a book you must enter the CATALOGUE section and select the title you are interested in. Then click on the cover of the book or on "DISCOVER THE BOOK"; At this point you are inside the card of the book.
You can also enter the book by clicking on the magnifying glass in the blue bar on the top right of the Search button on all pages. The Search button is also in the Catalogue section.
In the Search space, enter a word contained in the title of the book you are interested in. A list of books will open. The list will give a brief description of the book. Click on the title and you will be in the book’s tab.
When you are inside the book tab, in the box on the right, select the product in the format you want (for example only book, or book + dvd, or book + ebook); If necessary increase or decrease the quantity, and click on "BUY";
Now click on the cart symbol, in the white bar, in the upper right;
Click on "View cart" if you want to see the contents, change the quantity of the titles inserted, add other titles from the catalog, or inform you about shipping costs and then proceed with the purchase.
Click on "Payment" to go directly to the Order Summary and select the payment method to complete the purchase.
When you click on "Payment", you will be asked to fill in the "Billing Details" section. If your order is to be shipped to an address other than the billing address, you must also fill in the "Ship to a different address?" section.
On this page also see the order summary.
If everything is correct, select the payment method you want to pay with, choosing between PayPal, Credit Card, Bank Transfer;
Select "I have read and agree termini e condizioni of the website*"; Select "ATTENTION: please note that ALMA Edizioni does not bear any customs duties. *
Click on "PLACE ORDER" if you have selected the payment methods by credit card or bank transfer, or click on "CONTINUE ON PAYPAL" if you have selected Paypal.
HOW TO BUY AN EBOOK
If the title is available in ebook format, in the product sheet you will find the direct link to the Blinklearning e-shop, the platform hosting our ebooks. You can order directly from Blinkshop, the Blinklearning e-shop.
HOW TO PURCHASE A VIDEO COURSE
To buy a video you just need to reach the appropriate section by clicking here, choose the video you want and, going down to the bottom of the card, click on the type of subscription or purchase you want to make. Finally you will have to follow the steps indicated and complete your purchase.
HOW TO CANCEL AN ORDER
To cancel an order you must send an email to info@almaedizioni.it indicating the order number and your data.
WHERE TO FIND ORDERS PLACED
All orders placed are available in your reserved area, which you can reach by clicking here. On the left, in the section " MY ORDERS" you will find the list of orders placed.
WHAT ARE THE CONDITIONS OF SALE
WHICH PAYMENT METHODS ARE ACCEPTED
The payment methods accepted on our website are:
- PayPal
- Credit Card
- Bank Transfer
The cards we accept are as follows: international circuit Mastercard, Visa, Diners.
If the credit card payment transaction fails, click here to enter your card details again and complete the payment, taking care to enter the order number in the 'Reason' field.
If you prefer to pay by bank transfer, click on "Bank transfer". On the next screen you will see our bank details.
In the reason of payment you must enter the order number and the name of the holder. For example, if the order was made by Mario Rossi and the order number is 12345 you will have to write "payment order 12345 of Mario Rossi".
MY CREDIT CARD DETAILS ARE SAFE
The credit card data is transmitted directly to the payment platform with encrypted and secure connection under SSL certificate. The same data are then managed directly by the Bank according to strict security measures.
CAN YOU PAY WITH A TEACHER'S CARD?
It is not possible to pay with the teacher’s card (italian "carta del docente"). If you want to use it, you must contact the bookstore.
HOW TO CALCULATE SHIPPING COSTS
Shipping costs are calculated according to the weight of the books in the cart and the country of destination in the area MY ACCOUNT, in the section Addresses. To know the shipping costs you have to put in the cart the books and the quantities you want, and enter the cart. The system automatically calculates the fare to the destination country.
WHAT ARE THE DELIVERY TIMES
We entrust the order to the chosen courier within 5 working days from receipt of payment.
To these days, we add those that are needed by the courier to make the delivery.
Shipping times vary depending on the destination and the type of courier chosen and are indicated during the order phase.
HOW TO TRACK THE SHIPMENT ON THE COURIER SITE
When your order is shipped, you will receive an email with the courier’s shipping number, which you can use to track the shipment on the courier’s website.
HOW TO SHIP TO AN ADDRESS OTHER THAN MINE
On the check-out page you can choose whether to receive your order at the same billing address or enter a new shipping address.
WHAT TO DO IF AN ORDER DOES NOT ARRIVE
If you have chosen the shipment by courier and after 10 working days you have been notified of the departure of the package, this has not yet arrived, write an email to info@almaedizioni.it. We’ll step in and get you the product.
On the other hand, waiting times for postal shipments vary greatly, depending on the country of destination. If you have chosen mail delivery and it has been 20 working days since you were notified of the departure of the package, you must go to your post office for more information.
In case of choice of shipment by Poste Italiane, ALMA Edizioni is not responsible in any way for the loss or damage of the books, or the delay in delivery. In these cases there is no refund of the amount paid or the return of the books.
HOW TO MAKE A RETURN
Pursuant to the legislative decree of 21 February 2014, nr.21 (implementation of Directive 2011/83/EU on consumer rights), the consumer has the right to withdraw from the distance purchase contract by giving written notice to ALMA Edizioni s.r.l., by email to info@almaedizioni.it, no later than 14 working days after receipt of the product.
To validly exercise the right of withdrawal, the consumer is obliged to return to ALMA Edizioni s.r.l. at his expense the books received. The books must be sent within 14 working days from the day on which the consumer communicates his withdrawal from the contract (the shipping stamp is the proof).
The returned books must be sent to ALMA Edizioni in perfect condition.
The return shipment package must be properly packaged and include a copy of the delivery note and be sent to:
ALMA Edizioni s.r.l. c/o FERCAM s.p.a.
Via di Gonfienti 5/C
Interporto
59100 Prato (PO)
Italia
After verifying the integrity of the returned books, ALMA Edizioni will refund only the value of the books.
In case of Ebook, the sale and the right of withdrawal are regulated by the conditions of sale of BlinkShop, the BlinkLearning online store, which can be read at the web address: https://shop.blinklearning.com/en/content/1-shipping
WHAT TO DO IF A PRODUCT ARRIVES DAMAGED OR DOES NOT WORK
Any damage to the products or the mismatch of the title or number of items arrived with what is written in the invoice, must be reported no later than 14 working days from the date of delivery.
The report must be sent by email to the following address: info@almaedizioni.it
In case of damaged books the customer must attach to the email the photos that clearly show that the book is damaged. ALMA Edizioni will evaluate the best way to proceed.
In case of choice of shipment by Poste Italiane, ALMA Edizioni is not responsible in any way for the loss or damage of the books, or the delay in delivery. In these cases there is no refund of the amount paid or the return of the books.
HOW THE 5% DISCOUNT APPLIES
In compliance with Article 8 of Law No. 15 of 13/2/2020, ALMA Edizioni applies a discount of 5% on all orders in excess of € 100, excluding video, received through the site.
Orders received from users in Spain and Portugal are not covered by this promotion for reasons related to the contract with the local distributor.
The offer cannot be combined with other promotions, unless otherwise indicated.
If you have a discount code, you can enter it directly in the shopping cart page, in the space indicated below the order summary table.
HOW FREE SHIPPING APPLIES
For orders in excess of 150 €, excluding video, in addition to the 5% discount, ALMA Edizioni offers free shipping worldwide with the cheapest method (by post or express).
Orders received from users in Spain and Portugal are not covered by this promotion for reasons related to the contract with the local distributor.
The offer cannot be combined with other promotions, unless otherwise indicated.
HOW TO REGISTER FOR EVENTS
To subscribe to our events just go to the appropriate section of the site, which you can reach by clicking here. Once you have chosen the event you wish to attend, simply fill in the form below and you will receive an email confirming your registration.
A few days before the event you will receive another email reminder.
HOW TO REQUEST A SAMPLE COPY
To request the essay copies you can visit the appropriate page by clicking here, complete the form with the requested data and we will contact you in case of positive feedback.
You will receive an answer only in case of positive evaluation.
Note that the verification and acceptance process can take up to three weeks.
HOW TO SEND A PUBLICATION PROPOSAL
To submit a proposal for publication you can visit the appropriate page by clicking hereand complete the form with the required data.
We will contact you only if we are interested.
WHERE TO FIND ALMA EDIZIONI BOOKS IN YOUR COUNTRY
In this page you will find the list of libraries and retailers of ALMA Edizioni. Simply click on your country on the map to see the libraries and distributors closest to you.
HOW TO SUBSCRIBE TO THE NEWSLETTER
You can subscribe to the ALMA Edizioni newsletter by clicking here and filling in the form with the requested data.
HOW TO UNSUBSCRIBE FROM THE NEWSLETTER
You can unsubscribe from the ALMA Edizioni newsletter by clicking on the unsubscribe link in each of our newsletters. Alternatively you can send an email to privacy@almaedizioni.it.You can unsubscribe from the ALMA Edizioni newsletter by clicking on the unsubscribe link in each of our newsletters. Alternatively you can send an email to privacy@almaedizioni.it.