Terms of sale
Purchases made on the ALMA Edizioni s.r.l. website are governed by the Italian law on mail order sales. Concurrently with the shipping, ALMA Edizioni LTD will issue an invoice that will be inserted in the package. Shipping times vary from country to country depending on the carrier of your choice.
In compliance with the provisions of the Legislative Decree No. 21 of February 21, 2010 (enacted as implementation of the Consumer Rights Directive 2011/83/EU), the buyer is entitled to withdraw from the contract by giving written notice by email to ALMA Edizioni s.r.l. at the address firstname.lastname@example.org no later than 14 working days from receipt of the goods.
In order to validly exercise the right of withdrawal, the consumer is required to return the books to ALMA Edizioni s.r.l. at his expense. The books must be shipped within 14 working days from the day on which the consumer communicates the withdrawal from the contract (date of postmark).
Returned books must arrive at ALMA Edizioni in pristine condition.
The parcel containing the returned goods must be properly packaged, contain a copy of the invoice and must be addressed to:
ALMA Edizioni s.r.l. c/o FERCAM s.p.a.
Via di Gonfienti 5/C
59100 Prato (PO)
Any damage to the packaging and/or products or a mismatch in the number of items or information must be reported no later than 14 working days from the date of delivery by giving written notice by email to ALMA Edizioni s.r.l. at the address email@example.com.
In the event that the books shipped to the buyer were damaged, the shipping expenses will be charged to ALMA Edizioni (except for those cases in which the customer has chosen the delivery via Poste Italiane).
All product prices are clearly indicated on the website and are inclusive of VAT. They do not include additional and different taxes, levies or duties arranged by the relevant applicable legislation, such as those governing import goods.
The customer is therefore required to clear customs and pay any applicable tax other than VAT concerning import.
The cost of each shipment, varying in accordance to the country of destination, is added to the total price of each order of books and is clearly defined and communicated to the customer, through the website, before the order is finalized.
In case of choice of shipment via Poste Italiane, ALMA Edizioni is not responsible in any way for the loss or the damage of the books, or for the delay in delivery. In these cases there is no refund of the paid sum or the reshipment of the books.
Payments of orders placed through the site may only be made by credit card or bank transfer. Should a client elect to pay for a purchase by credit card, the bank will provide immediate verification of the validity of the credit card, but will charge the total amount of each order only upon confirmation by ALMA Edizioni s.r.l., that the order will be shipped within a maximum of 5 working days.
Credit card details are transmitted via secure connection directly to the bank website managing the transaction. ALMA Edizioni s.r.l. will never have access to such information.
Conditions of sale for eBooks
ALMA Edizioni eBooks are for sale on the websites BlinkShop (for purchases in euros) and BlinkShop USA (for purchases in dollars). Blinklearning - owner of both the websites - is reponsible for the sale of these products.
To get your purchase invoice, write to firstname.lastname@example.org. Do not forget to put SUBJECT: INVOICE + REFERENCE CODE ORDER.
If you want to cancel the order you have a period of 30 days for the textbooks, workbooks and grammarbooks and 7 days for the easy readers from the date of purchase. To process the return write an email to email@example.com specifying your order reference.
For further information, write an email to firstname.lastname@example.org.